ITIL-4-FND Question 13

Community Discussion

Written by other learners. Comments can disagree with the marked answer — check the official documentation when in doubt.

• Chose C1

  service management definition :- A set of specialized organizational capabilities for enabling value for customers in the form of services

• 3

  Answer is C. Service Management Service offering: a description of one or more services, designed to address the needs of a target consumer group. Service provision: activities performed by an organization to provide services Service consumption: activities performed by an organization to consume services

• 1

  answer C