ITIL-4-FND Question 108

Community Discussion

Written by other learners. Comments can disagree with the marked answer — check the official documentation when in doubt.

• 2

  The degradation of a service is first reported to the service desk via a service request and then to incident management. All answers are correct.

• Chose A3

  Answer is A, because this is handled by Incident Management.

• 8

  5.2.16 Service request management Service requests are a normal part of service delivery and are not a failure or degradation of service, which are handled as incidents.