ITIL-4-FND Question 102

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• 16

  Thank you team...this is the 2nd certification I did with your help after CBAP and I cleared with 83%....I will continue my relationship with you :)

• Chose A23

  5.2.15.1 Service level agreements Surveys These can be from immediate feedback such as follow-up questions to incidents, or from more reflective periodic surveys that gauge feedback on the overall service experience. Both are event-based.