ITIL 4 Foundation Practice Mode

Community Discussion

Written by other learners. Comments can disagree with the marked answer — check the official documentation when in doubt.

• Chose D2

  from official manual : A conceptual or visual representation of how the organization co-creates value with its customers and other stakeholders, while also showing how the organization manages itself.

• Chose D1

  Im just planning to take ITIL V5. Wondering someone already purchased this and took the exam?

• Chose D1

  Definition: "Operating model is a conceptual and/or visual representation of how an organization co-creates value with its customers and other stakeholders, as well as how the organization runs itself." "A set of organizational resources designed for performing specific work or achieving a particular objective" is referring to a "management practice"