With the recent departure of two of its employees, an IT helpdesk team is now understaffed and finding it difficult to keep up with the current workload. The number of tickets being received has increased as well as the number of days to resolve the tickets. The IT manager has set up a meeting with the IT director to request funding for two new helpdesk agents. To prepare for the meeting, the manager is interested in showing the tickets processed against ticket volume over the past year. What type of chart should the manager use to effectively show the change in processing rate over time?
Select one answer.
Marked answer: C
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Chose C1
2 variables over time; daily activity best represented by line chart.
Chose C1
Answer C- A line chart to show the widening gap between the number of tickets being processed against the number coming over the past year
Chose C1
C - CBDA guide pg 106 Element 2
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