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Salesforce Certified Service Cloud Consultant · Salesforce
Select 3 answers.
This question asks for 3 answers, but our data marks only 1. Compare with the community discussion below for the full answer.
Written by other learners. Comments can disagree with the marked answer — check the official documentation when in doubt.
ACD is it
A. Case D. Work Order C. Entitlement (as it's the foundational record for the service agreement and the processes that include milestones).
correct answer