CRT-261 Question 5

Community Discussion

Written by other learners. Comments can disagree with the marked answer — check the official documentation when in doubt.

• Chose C1

  looks to to be C as its the closest match to daily limit

• Chose D1

  Both Standard Email-to-Case and On-Demand Email-to-Case are strong contenders for high-volume automated case creation with attachments. However, On-Demand Email-to-Case is often preferred for simplicity of setup (no local agent required) and its ability to handle high volumes without requiring an internal email agent. It directly meets all the requirements: high volume, reduces agent time, and supports attachments under 25MB. The question asks for the best method. Given the constraints, both A and D are viable, but D (On-Demand Email-to-Case) is generally considered a more scalable and easier-to-implement solution for high volumes as it offloads the email processing to Salesforce's infrastructure.

• Chose D1

  Number of Email to cases depends on the number of licenses.