CRT-261 Question 21

Community Discussion

Written by other learners. Comments can disagree with the marked answer — check the official documentation when in doubt.

• 1

  chatgpt says C C. Define criteria-based record page components Using criteria-based components can help declutter the interface by only displaying the features that are immediately relevant to the task at hand. This way, Service Representatives will only see the tabs and features they need for the specific case or situation they are currently working on, making the console less crowded and easier to navigate.

• Chose B1

  Use keyboard shortcuts to work efficiently in Salesforce. Shortcuts help you navigate and work with records faster and without using your mouse. https://help.salesforce.com/s/articleView?id=sf.accessibility_keyboard_shortcuts.htm&type=5

• 2

  this is classic not lightning....