Preparing Practice Exam…
Please wait a moment while the system generates the exam questions, answers, and study session.
Please wait a moment while the system generates the exam questions, answers, and study session.
Salesforce Certified Service Cloud Consultant · Salesforce
Select one answer.
Written by other learners. Comments can disagree with the marked answer — check the official documentation when in doubt.
A it is
he most effective search mechanism to find case comments from within the Lightning Service Console is A. Global Search. Here's why: Global Search: This is the universal search bar at the top of the Salesforce interface. It allows you to search across most standard and custom objects, including Case Comments. When you type in keywords, it will surface relevant case comments along with cases, contacts, and other records.
The question specifies from within the Lightning Service Console, the Global Search has a broad approach searching through different objects and fields.