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Salesforce Certified Service Cloud Consultant · Salesforce
Select one answer.
Written by other learners. Comments can disagree with the marked answer — check the official documentation when in doubt.
D is correct
It’s not A as you don’t test in production. It’s not B, see https://developer.salesforce.com/docs/atlas.en-us.packagingGuide.meta/packagingGuide/packaging_developing_unmanaged.htm
D is not correct, it says "take away access to the old ap" as management does not want to disrupt current operations. Correct Ans is A