CRT-261 Question 13

Community Discussion

Written by other learners. Comments can disagree with the marked answer — check the official documentation when in doubt.

• Chose A1

  A it is

• Chose A1

  This is the most direct and efficient solution, as it provides a persistent list of recently accessed items for quick access.

• Chose A2

  The most direct and efficient solution to help agents quickly revisit cases they've worked on earlier in the day is to add the History component to the Utility Bar. This provides immediate access to a clickable list of recently opened records within the console itself.