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Salesforce Certified Sales Cloud Consultant · Salesforce
Select 2 answers.
This question asks for 2 answers, but our data marks only 1. Compare with the community discussion below for the full answer.
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Can someone explain to me why A (also correct in my opinion) and B are the correct answers? B makes no sense to me. Instead of B, I think C would be correct...
A and C if I have to pick another one. B would be a terrible idea
A. Implement the Account Contact Role feature: The Account Contact Role feature allows sales executives to define the role of each contact within an account (e.g., Decision Maker, Influencer). This helps the team identify and focus on influential contacts who are critical for advancing the business relationship. C. Add a Lookup field to Contacts to indicate Influential Contacts: Adding a custom Lookup field to Contacts allows the team to flag or link influential contacts directly on the record. This can serve as a clear indicator of their importance within the sales process and ensure sales executives target the right individuals.