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ISACA Certified in Risk and Information Systems Control · Isaca
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C: This is the best initial step because it aims to identify the underlying reasons for the high number of rework tickets.
C. Perform a root cause analysis A root cause analysis will help to identify the underlying problem that has led to the increase in tickets for reworking application code. Once the root cause has been identified, appropriate measures can be taken to address the issue.
Agree with "C". First assess and investigate then take the proper action.