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AWS Certified Cloud Practitioner · AWS
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D. Enterprise Support: Account Assistance by Assigned Support Concierge
D. Enterprise Support Users receive access to a support concierge at the Enterprise Support level. With AWS Enterprise Support, customers have access to a support concierge who can help with case management, provide guidance on best practices, and assist with various AWS-related inquiries. This level of support is designed for organizations with mission-critical workloads and larger-scale AWS implementations.
https://aws.amazon.com/premiumsupport/plans/ AWS Enterprise On-Ramp