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ISACA Certified Information Security Manager · Isaca
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Business continuity plan [BCP]
The question is vague as I would expect it to say "in the event of an incident". A and B would both realistically have contact information but the question seems to be angling for A. If things break suddenly in the dead of night you'd go to your BCP to fix it. There you'd expect to find phone numbers etc of your vendor to try and figure out what's wrong and get things working again. The SLA will work behind the scenes to take care of who actually has to do what.
A. BCP. They should be included in the call tree