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ISACA Certified Information Security Manager · Isaca
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The question is stating that the average time to prioritize an incident has increased. What is the problem with the process? Is it a personnel/staffing issue? Are they not able to classify it because that information is not clear? Is it a cultural problem due to outsourcing? I get A, but the question is vague. So does the whole incident response process need to be evaluated? B
Triage step happens before the Response step in an incident management plan. Categorization is the process using predetermined criteria to classify all incoming reports/events, then responding to them. So A would take place before B.
Missed to add that categorization is part of Triage.