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ISACA Certified Information Systems Auditor · Isaca
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Evaluating the vendor memo is first step for the audit in this case to determined further actions needed.
A Service Level Agreement (SLA) is the best evidence that adequate resources are now allocated because it is a legally binding document that defines the vendor’s commitments regarding resource availability, response times, and recovery capabilities. If the SLA includes provisions ensuring that the third-party vendor will allocate the necessary hardware for disaster recovery (DR) tests and actual recovery scenarios, it provides formal assurance that the issue has been addressed.
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