CISA Question 319

Community Discussion

Written by other learners. Comments can disagree with the marked answer — check the official documentation when in doubt.

• Chose D1

  The main issue here is efficiency, not awareness. Monitoring or training won’t fix the workload imbalance. Automating repetitive tasks is key, a self-service password reset solution directly reduces help desk calls and lets staff focus on higher-priority incidents. D is the best answer.

• 1

  D. Implement a self-service solution and redirect users to access frequently requested services.