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ISACA Certified Information Systems Auditor · Isaca
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A conversation with your audit manager can help you clarify next steps to determine appropriate investigations and responses, and assess the severity of the issue. This approach is also important for formally recording the issue and engaging with other parties as needed.
When an individual user approaches an auditor, their response should always be coordinated with their audit management. Therefore A. It happens again and again that individual users try to instrumentalize auditors for their own interests. For example, if a user would have preferred a different solution and feels ignored and now wants to take revenge for their choice. As a result of the coordination with the audit management, option B., C. or D. may well emerge as a follow-up action.
Instead of making a decision based on a complaint from one user, it is better to verify if other users are also experiencing the same issue. D makes sense