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ISACA Certified Information Systems Auditor · Isaca
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While a Service Level Agreement (SLA) (Option B) outlines the agreed-upon level of service, including performance metrics and support terms, ownership of intellectual property (Option C) is often considered more critical. Intellectual property rights define who owns the software code and related assets developed during the engagement. Clarity on ownership ensures that the organization retains control over its proprietary technology and can use, modify, and distribute the software as needed without restrictions or disputes.
Answer: C
B is the answer