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ISACA Certified in the Governance of Enterprise IT · Isaca
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CGEIT 4 edition review questions manual G1-38
It should be C - The balanced scorecard is a management tool that provides a comprehensive view of an organization's performance by incorporating both financial and non-financial measures. It helps to align IT activities with the organization's strategic goals and provides a clear picture of the value that IT brings to the business. The balanced scorecard typically includes four perspectives: financial, customer, internal processes, and learning and growth.
The most effective means for IT management to report to executive management regarding the value of IT is through a balanced scorecard. A balanced scorecard provides a comprehensive framework for evaluating and reporting on various aspects of IT performance and its contribution to the organization's strategic objectives. It typically includes key performance indicators (KPIs) across multiple dimensions such as financial, customer, internal processes, and learning and growth perspectives. By using a balanced scorecard, IT management can present a holistic view of how IT initiatives and investments align with organizational goals, demonstrate the value delivered by IT services, and identify areas for improvement.