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ISACA Certified in the Governance of Enterprise IT · Isaca
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B. Ensure IT has the appropriate processes in place. Before moving forward with implementing predictive analytics to improve service quality, it's crucial to ensure that the IT department has the appropriate processes in place. This includes aspects such as data collection, data cleaning, data storage, data analysis, model development, deployment, and ongoing maintenance. Without these processes being established and streamlined, the effectiveness and efficiency of implementing predictive analytics could be compromised. Therefore, ensuring IT has the necessary processes in place should be the director's next step.
Correct answer is B : Once the tool and resources are in place, it is essential to establish and ensure that the appropriate processes are in place to effectively use predictive analytics.
Once the tool and resources are in place, it is essential to establish and ensure that the appropriate processes are in place to effectively use predictive analytics.