CGEIT Question 61

Community Discussion

Written by other learners. Comments can disagree with the marked answer — check the official documentation when in doubt.

• Chose D1

  D. ensure the roles and responsibilities to manage service providers are defined. The CEO's first course of action should be to ensure that the roles and responsibilities to manage service providers are defined. Since there is no outsourcing governance or vendor management in place, it's essential to establish clear guidelines and accountability for managing the relationship with the SaaS solution provider. This includes defining who will be responsible for tasks such as vendor selection, contract negotiation, performance monitoring, issue resolution, and relationship management. By clarifying these roles and responsibilities upfront, the organization can ensure effective oversight and governance of the SaaS solution, mitigating risks and maximizing value from the partnership.

• 2

  The CEO's first course of action should be: D. Ensure the roles and responsibilities to manage service providers are defined. Before engaging with a SaaS solution provider, it is essential to establish clear roles and responsibilities for managing service providers. This includes defining the individuals or teams responsible for overseeing the vendor relationship, monitoring service levels, ensuring compliance with SLAs, and managing any potential issues that may arise during the engagement. Without proper outsourcing governance or vendor management in place, it is crucial to establish a framework to effectively manage and govern the relationship with the SaaS solution provider. This will help ensure that the enterprise receives the expected level of service, meets business requirements, and maintains control over the outsourced process.

• 3

  Why not C?