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ISACA Certified in the Governance of Enterprise IT · Isaca
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The questions specifically mentions cultural changes. The Answer is C
C. Demonstrated management commitment
I'm thinking probably from an IT governance standpoint (evaluate, direct monitor), by having metrics (monitor) that indicate how well or how poorly a change is being adopted, we're able to understand/ evaluate the current state of the change, and possibly what areas need to be addressed programmatically (direct).