CCDV-F Question 24

Question

You are designing a Claude application that will process customer support tickets in two stages: a triage stage that classifies tickets and a response stage that drafts replies. The team is debating whether to use a single Claude call that handles both stages or separate Claude calls for each stage. How would you structure the application?
A. Use separate Claude calls for triage and response, because each stage has distinct inputs, outputs, and success criteria that benefit from focused prompts.
B. Use a single Claude call for triage and then use a non-Claude rule-based system for response generation, on the grounds that rule-based systems are more reliable for drafting replies.
C. Use multiple Claude calls in parallel that each draft a complete ticket reply, then have a fourth Claude call select the best one to send to the customer.
D. Use a single Claude call for both stages, on the grounds that a single call is cheaper than multiple calls in any production Claude application setup.

Accepted Answer

Marked answer: A. Use separate Claude calls for triage and response, because each stage has distinct inputs, outputs, and success criteria that benefit from focused prompts.

CCDV-F Question 24

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CCDV-F Question 24

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