CCAR-P Question 12

Question

You are defining an SLA for a Claude-based assistant. Which SLA definition is most operationally meaningful?
A. A target tied to a stakeholder sentiment measure such as "the team feels satisfied," which cannot be measured objectively or used to trigger a documented breach response.
B. A measurable target with a defined metric, threshold, evaluation window, and consequence for breach- for example, "p95 per-request latency under 800 ms over a 28-day window."
C. A qualitative commitment such as "the system will be fast and reliable," which names no metric, threshold, or evaluation window.
D. A target that names the metric and threshold but omits the evaluation window and breach consequence, leaving compliance periods and remediation triggers undefined.

Accepted Answer

Marked answer: B. A measurable target with a defined metric, threshold, evaluation window, and consequence for breach- for example, "p95 per-request latency under 800 ms over a 28-day window."

CCAR-P Question 12

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CCAR-P Question 12

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