A support representative is configuring a Project for drafting customer-facing apology emails after service outages. The current custom instructions tell Claude to “be empathetic and casual, keep it short, and offer a goodwill credit.” The customer-service team has flagged that recent drafts have been too brief, have offered goodwill credits in cases where policy does not allow them, and have used contractions that the brand voice guide prohibits. Which adjustment best aligns the configuration to the use case?
Select one answer.
Purchase Full Access to view answer options & explanation
The first 52 questions in this bank are completely free. Unlock Full Access on the exam page to view all answer choices, verified answers, explanations, and community discussions for all 172 questions.
