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Certificate of Cloud Auditing Knowledge (CCAK) · Isaca
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D. be reviewed and updated if required. study guide page 309: Additionally, the statement of service or SLA agreement needs to be revised and updated to make sure no drift occurs with the level of service provided. If the business model has changed internally, the agreement with the provider may need to be updated.
D. be reviewed and updated if required. An SLA should be reviewed to ensure that it still aligns with the client's business needs and objectives. If changes in the business process affect the requirements or expectations from the CSP, the SLA may need to be updated to reflect these new conditions. This ensures that the service continues to meet the client's needs and that both parties have a clear understanding of their responsibilities and expectations.