CCA-F Question 56

Community Discussion

Written by other learners. Comments can disagree with the marked answer — check the official documentation when in doubt.

• Chose B1

  this comes under anti-patterns for human escalation .:Using frustration detection or negative sentiment scores to trigger escalation is unreliable because frustration does not correlate with case complexity. Acknowledge the frustration, offer the resolution

• Chose C3

  Claude's official study guide mentions the any request to escalate to human must be honored immediately

• 1

  Please provide supporting document