You are building a customer support resolution agent using the Claude Agent SDK. The agent handles high- ambiguity requests like returns, billing disputes, and account issues. It has access to your backend systems through custom Model Context Protocol (MCP) tools ( get_customer , lookup_order , process_refund , escalate_to_human ). Your target is 80%+ first-contact resolution while knowing when to escalate. You're implementing the escalation logic for when the agent should call escalate_to_human . Your team proposes four different approaches for triggering escalation. Which approach will most reliably identify cases that genuinely require human intervention?
Select one answer.
Purchase Full Access to view answer options & explanation
The first 77 questions in this bank are completely free. Unlock Full Access on the exam page to view all answer choices, verified answers, explanations, and community discussions for all 256 questions.
