You are building a customer support resolution agent using the Claude Agent SDK. The agent handles high- ambiguity requests like returns, billing disputes, and account issues. It has access to your backend systems through custom Model Context Protocol (MCP) tools (get_customer, lookup_order, process_refund, escalate_to_human). Your target is 80%+ first-contact resolution while knowing when to escalate. Production logs show that when the agent handles complex billing disputes requiring 6+ tool calls, it sometimes exhausts its max_turns limit after gathering data but before completing resolution or escalating. The team's goal is to guarantee that every customer interaction ends with either a completed resolution or a human handoff, regardless of how the agent loop terminates. Which approach achieves this guarantee?
Select one answer.
Purchase Full Access to view answer options & explanation
The first 77 questions in this bank are completely free. Unlock Full Access on the exam page to view all answer choices, verified answers, explanations, and community discussions for all 256 questions.
