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Certified Associate in Project Management · PMI
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- When a stakeholder becomes resistant, the project manager should first seek to understand the root cause of their concerns through active engagement and dialogue. This is a core principle of stakeholder management - understanding and addressing concerns before they escalate. Escalating to the sponsor should be done only after attempting direct resolution. Ignoring resistance from a key stakeholder can lead to project obstruction. Removing stakeholders from the register is never appropriate simply because they disagree.