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Certified Associate in Project Management · PMI
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- Control Quality uses inspection and measurement tools like cause-and-effect (fishbone/Ishikawa) diagrams, control charts, Pareto charts, histograms, and scatter diagrams to verify that deliverables meet quality requirements. Control charts monitor process stability over time, Pareto charts identify the vital few causes of defects (80/20 rule), and cause-and-effect diagrams help trace root causes of quality problems.