BUSINESS-ANALYST Question 12

Community Discussion

Written by other learners. Comments can disagree with the marked answer — check the official documentation when in doubt.

• Chose A1

  I agree with A. CK is missing delivery dates, and the BA’s task is to uncover the root cause before proposing a solution. That means understanding the current state first. Shadowing an operations team member at the distribution facility lets the BA observe how the process actually works, including bottlenecks, workarounds and manual steps that documentation often doesn’t capture. Why not B: Reviewing future state processes is premature. You can’t design a future state until you understand what’s going wrong today. Why not C: Looking at how similar retailers operate is benchmarking, which can inspire solutions later but doesn’t reveal why CK specifically is missing its dates.

• Chose A1

  I agree with A. CK is missing delivery dates, and the BA’s task is to uncover the root cause before proposing a solution. That means understanding the current state first. Shadowing an operations team member at the distribution facility lets the BA observe how the process actually works, including bottlenecks, workarounds and manual steps that documentation often doesn’t capture. Why not B: Reviewing future state processes is premature. You can’t design a future state until you understand what’s going wrong today. Why not C: Looking at how similar retailers operate is benchmarking, which can inspire solutions later but doesn’t reveal why CK specifically is missing its dates.

• Chose A1

  Obviously the answer is A. You will never uncover an internal process issue by looking at the competitor.