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Salesforce Certified Platform App Builder · Salesforce
Select 2 answers.
This question asks for 2 answers, but our data marks only 1. Compare with the community discussion below for the full answer.
Written by other learners. Comments can disagree with the marked answer — check the official documentation when in doubt.
I think it is A and B because Escalation Rule would reassign and it says it wants to get a notification not to reassign. So Flow and Process Builder is the correct answer to me.
A and B
Collect Answer is A,B. Director want to just notice. not reassign