ADM-211 Question 58

Community Discussion

Written by other learners. Comments can disagree with the marked answer — check the official documentation when in doubt.

• Chose B2

  https://help.salesforce.com/s/articleView?id=sf.entitlements_milestone_sequential_recurrence.htm&type=5

• 1

  The answer is A https://help.salesforce.com/s/articleView?id=sf.entitlements_milestone_tracker.htm&type=5

• 1

  To configure the requirement of providing phone contact with the customer every 24 hours for premier support accounts, an administrator should configure a Sequential Milestone. A Sequential Milestone is a series of steps that define the specific actions that need to be completed to achieve a specific goal. In this case, the goal is to provide phone contact with the customer every 24 hours until the case is closed.