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Salesforce Certified Administrator · Salesforce
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Auto-response rules let you automatically send email responses to lead or case submissions based on the record’s attributes. For example, you can send an automatic reply to customers to let them know someone at your company received their inquiry. Create auto-response rules for leads captured through a Web-to-Lead form and for cases submitted through a: Self-Service portal Customer Portal Web-to-Case form Email-to-Case message On-Demand Email-to-Case message