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Cisco Certified DevNet Associate (DEVASC) · Cisco
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A key characteristic of Finesse is its ability to trigger actions based on events within the contact center network. B. The platform provides a ready-to-go platform for HD video and audio conferencing. While Finesse can integrate with other Cisco collaboration tools that provide video and audio conferencing, it doesn't inherently provide this functionality as a core feature. C. Applications are added to the platform from the desktop remotely. Finesse applications are typically deployed and managed centrally, not added remotely from individual desktops. D. The platform includes an enterprise-class IM engine. While Finesse can integrate with IM solutions, it doesn't have its own built-in enterprise-class IM engine.
What Are The Business Benefits? Add applications to the Cisco Finesse desktop remotely with a click of a few buttons. https://developer.cisco.com/docs/finesse/#!finesse-overview/what-are-the-business-benefits
https://developer.cisco.com/docs/finesse/#!finesse-overview/what-is-finesse Thin client browser based app for call/contact centers