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Aside from the fact that B has the highest impact. It also mentioned that you were tasked with refurbishing the desktops. If your boss tells you to refurbish a DESKTOP and he comes back and all youve done is replace the peripherals (Webcams, Keyboards, Headphones, Printers) say goodbye to your job.
Old Operating Systems make up the bulk of the issues. Missing peripherals would be the next issue to fix to cover for 80% of all problems.
80/20 rule applies here