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Home/Exams/Salesforce/PDII/Practice

PDII

Salesforce Certified Platform Developer II Practice Mode

275 total questions·83 questions in free preview

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Question 48

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A company wants to implement a new call center process for handling customer service calls. It requires service reps to ask for the caller's account number before proceeding with the rest of their call script. Following best practices, what should a developer use to meet this requirement?

Select one answer.

Marked answer: C

Community Discussion

Written by other learners. Comments can disagree with the marked answer — check the official documentation when in doubt.

Chose C2
It should be asked before, a screen flow solves. A PB will never solve it
1
C: Screen Flow
1
It is C Flow Builder

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