ITIL 4 Foundation Practice Mode

Community Discussion

Written by other learners. Comments can disagree with the marked answer — check the official documentation when in doubt.

• 1

  answer D

• Chose D1

  D for sure

• Chose D5

  D. "Continual Improvement is a recurring organizational activity performed at all levels to ensure that an organization's performance continually meets stakeholders' expectations."

• Chose D11

  Ref. 5.1.2 Continual improvement is everyone’s responsibility. Although there may be a group of staff members who focus on this work full-time, it is critical that everyone in the organization understands that active participation in continual improvement activities is a core part of their job.