ITIL 4 Foundation Practice Mode

Community Discussion

Written by other learners. Comments can disagree with the marked answer — check the official documentation when in doubt.

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  For communicating a high-level description of a major change that involves significant cost and risk to the organization, the appropriate document would be a change proposal. A change proposal is typically used for major changes that require substantial resources and may have a significant impact on the organization. It includes a high-level overview of the change, its justification, the potential risks and costs involved, and the expected benefits. It is often presented to senior management for approval before proceeding.