ITIL 4 Foundation Practice Mode

Community Discussion

Written by other learners. Comments can disagree with the marked answer — check the official documentation when in doubt.

• Chose C1

  refer 5.2.5 Incident management Incidents with a low impact must be managed efficiently to ensure that they do not consume too many resources.

• 1

  answer C

• Chose C3

  C is the closest because of resource allocation