Disciplined Agile Senior Scrum Master Practice Mode

Community Discussion

Written by other learners. Comments can disagree with the marked answer — check the official documentation when in doubt.

• Chose B0

  - 'Delight customers' is the first DA principle and sets the purpose of all DA activity: delivering value that genuinely satisfies and exceeds customer expectations, continuously and throughout the work. It goes beyond merely meeting requirements — it means understanding real customer needs and delivering meaningful outcomes. Formal surveys and zero-defect gates are specific practices, not the principle itself.