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Create a self-service Help Center: This option directly addresses both requirements. A self-service Help Center (built using Salesforce Experience Cloud, previously Community Cloud) allows customers to: Browse Knowledge articles: The Help Center can be configured to display a knowledge base where customers can search and view articles. Submit a case if they need more information: If customers don't find their answer in the articles, the Help Center can include a "Contact Support" or "Submit a Case" form, enabling them to log a case directly from the portal