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Question 8 of 30
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Select one answer.
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D is it
Option D includes all the core components directly responsible for defining, applying, tracking, and acting upon service level requirements in Salesforce. Entitlement Processes define the SLA roadmap. Milestones are the specific time-bound SLA steps. Milestone Actions ensure compliance by triggering alerts/escalations. Entitlements link these processes to specific clients and their cases.
B is correct