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Question 29 of 30
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Select 2 answers.
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AD is it
A and D
Assignment Rules not help assignment quicker
Options C and D are not directly related to addressing call abandonment rates: C. Setting up Email-to-Case is about managing email inquiries as cases and may not directly impact call abandonment rates. D. Adding additional agents may help with average hold time but doesn't directly address call abandonment rates. Call abandonment typically occurs when callers hang up before reaching an agent, and the reasons for this can be related to IVR complexity or routing issues.