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Question 27 of 30
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Select one answer.
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B is it
For sure it`s A! Regarding B? It is not the best choice once the question states " on high-priority cases for specific products." It sounds you should perfom much more than scalation can do.
As escalation rules require to put time criteria (Case Age) for the rule, Salesforce Flow best suits here. There are no any clues for Case age or time in the question.