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Question 24 of 30
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B is it
The correct answer is: D. Create a report using the Case Lifecycle report type. Explanation: Case Lifecycle report type tracks how much time a case has spent in each status during its lifecycle. This provides the manager with clear visibility into where cases are getting delayed. Why the other options are incorrect: A. Create a report using the Case Age report type: This only shows the total age of a case, not the time spent in each status. B. Create a report using the Case Historical Trending report type: Historical Trending shows changes over time but doesn’t provide detailed insights into time spent in each status. C. Create a report using the Case Snapshot report type: Snapshots provide point-in-time data but do not track time spent in statuses throughout the lifecycle.
Answer is B: https://help.salesforce.com/s/articleView?id=sf.reports_historical_setup.htm&language=en_US&type=5