ExamFreeIT Certification Practice, Made Simple

Preparing Practice Exam…

Please wait a moment while the system generates the exam questions, answers, and study session.

Support

ExamFree

Free practice questions with explanations for AWS, Microsoft, CompTIA, Google Cloud, PMI, and more.

Explore

Browse All Exams
About ExamFree
Telegram Support
Report a Question

Providers

Microsoft
Salesforce
Google Cloud
CompTIA
PMI
AWS
Databricks
ISTQB
Palo Alto Networks
Cisco
Browse all 18 providers →

© 2026 ExamFree. ExamFree is an independent practice platform and is not affiliated with or endorsed by AWS, Microsoft, Google, CompTIA, PMI, or any certification provider. All certification names and trademarks belong to their respective owners.

Home/Exams/Salesforce/CRT-261/Practice

CRT-261

Salesforce Certified Service Cloud Consultant Practice Mode

97 total questions·30 questions in free preview

Practice questions

Question 1 of 30

Free Preview · 30 of 97 · questions 1–30 of 97 are free. Sign up free to sync your progress across devices.

0 of 30 answered

Question Map

30 available

1 / 1

Question 1

View question permalink page

Flag question for review

Universal Containers' IT policy prevents third-party software from being installed on employee computers. However, the VP of Service has asked that cases be automatically created from customer emails. What solution should a consultant recommend?

Select one answer.

Marked answer: A

Community Discussion

Written by other learners. Comments can disagree with the marked answer — check the official documentation when in doubt.

2
Since third party apps cant be installed inside employee machine so on-demand would be used cause On-Demand Email-to-Case runs on the Salesforce platform so no email agent installation is required. This will work outside of the firewall.
Chose A2
agree: https://stories.salesforcecodex.com/2023/03/salesforce/difference-between-on-demand-email-to-case-and-email-to-case/

1 / 30

Keyboard:←→ previous / nextA–E chooseEnter check, then next